This should be a five!!!
First off let me say that this is a beautiful cookware set. For the pans that are included this is a steal. Cooking performance is superb and is equal to All Clads LTD. set. The one place that this cookware loses a star is in the finish. Where the anodized exterior meets the stainless interior is somewhat sloppy. It's not horrible but I expect more from Cuisinart. There are also a few barely perceptible dents here and there. I believe that I found two on the exteriors that no one else can see. I have also found at least two in the interiors. This does not at all take away from the cooking performance and I highly recommend this set.
Update 2009: After using this cookware for two years I have to upgrade my review to five stars! It has performed flawlessly under heavy use. It is as good as it was the day I got it and I love it even more now. This set is the best value out there!
Makes cooking an absolute joy
I've always been an avid cook, but never quite appreciated the importance of a great set of cookware. After being diagnosed with an illness that was probably caused in part by years of Teflon use, I decided to get rid of my kitchen-full of T-Fal Teflon cookware and splurge on stainless steel. After much research, I decided on this set of Cuisinart Multiclad. My thought was I wanted something durable, heavy-duty (yet not so physically heavy that it was a pain to pull out pots and pans every time I cooked), and that would not leach harmful chemicals into food and the air while I cooked.
I admit, I was intimidated by stainless steel... I had the idea that food easily became burned on and that it took intense scrubbing after each use. I also had the idea that a good set of quality stainless steel would cost at least $1,000. After finding this set of Cuisinart Multiclad, I decided to take the plunge.
When my order arrived and I began pulling pots out of the box, I was...
Warranty Service is Terrible and Pans easily wear
I bought these and was generally happy with them until they started exhibiting significant wear on the bottom and side of the pot. I had it less than 8 months, and it has a 3 year warranty on workmanship, so I started that process.
The Warranty process is absolutely atrocious:
1 - They won't tell you over the phone whether the defective pot will quality for the actual warranty or what the specific requirements are.
2 - They make you pay for shipping in BOTH directions (ridiculous considering it is likely their defect).
3 - They don't give you a notification that they have received the pot. I had to call and I found out they have had it for over 2 weeks, and the technicians still haven't even LOOKED at it.
4 - The process takes 6-8 weeks, but they don't tell you that when you set it up.
5 - The customer support representatives on the phone are rude and seem to know very little about what's actually happening. And the hold times are terrible...
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