DO NOT BUY - Poor customer service
Poor product - Poor customer service - Would not buy again for half the price
Warning: First time reviewer here, but I use the reviews of products exclusively on whether or not to purchase products on amazon.com. I do not want any other users to go through the same poor customer service I did only to gain nothing.
I have purchased a set of Berghoff Scala Ceramic coated frying pans. I used the main 12" pan for about a month. As time progresses the pan started to stick. I contacted the customer service dept. that told me to deep clean the pan with baking soda and water. After it was dry add oil to the pan while slowly reheating it. I did this several times to cure my pan as suggested by the customer service rep. He assured me that it would take some time for this to work. This took place over 4 months after purchasing the set. I then got preoccupied when moving into my renovated kitchen. After dealing with my renovation I found the pan again. It was now 12 months...
Best cookware set I ever owned!
Pros: non- toxic ceramic coating for healthy cooking. A true non-stick surface: the food does not burn, but cooks rather evenly. Cleaning also is a breeze, no scrubbing required!
Cons: Not dishwasher safe! However as I mentioned before the food does not stick to the surfaces and comes off easily .
Excellent quality for the money, I highly recommend it!
After a few uses, NOT non-stick
I enthusiastically bought this set of BergHOFF EarthChef pans that did not use the usual non-stick chemicals.
After three or four uses, the pans were no longer non-stick. I called BergHOFF and went through
reconditioning the pans, sending in photos, etc. to find that the company does not back its product
and would not honor the one year guarantee - good luck frying with these pans if you cannot turn the
flame beyond simmer. I love the idea of a healthy non-stick pan, but this is not it.
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